Key job responsibilities
Execute cases at all stages of the Pivot cycle
Facilitate appeal process independently including the compilation of appeal documents
Facilitate career and performance conversations to provide information, facilitate decisions, and mediate conflicting perspectives; Advise without directing, allowing others to realize their own answers and solution and own their choices
Serve as an escalation point for managers and HRBPs, managing difficult conversations with multiple levels within the organization
Respond quickly and accurately to questions from customers, team, and internal business partners
Collaborate with team members in ongoing process improvements to meet business objectives
Record and maintain case data, ensuring quality through regular audits; collect data and pull reports from HR tools
Prioritize multiple inputs in a complex, fast-paced environment
Build and own trusting relationships with employees and key business and HR partners stakeholders in the region
Provide recommendations to proactively address systemic defects
Basic Qualifications
Bachelor’s degree in business, HR, or a related field
5-7 years overall work experience
Minimum 4 years of experience in HR, employee relations, or similar fields
Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards