Description
Join the Chewy team as a Customer Support Specialist in a remote position. As a key player in the customer experience, you\'ll provide exceptional service via phone, email, and chat. Addressing inquiries, resolving issues, and ensuring customer satisfaction are your main responsibilities. Strong communication skills, problem-solving abilities, and a passion for helping customers are essential. Enjoy the flexibility of working from home while contributing to Chewy\'s commitment to pet happiness. Apply now to be a vital part of the Chewy family.
Responsibilities:
- Customer Assistance: Assist customers with inquiries, product information, order tracking, and problem resolution through various communication channels.
- Product Knowledge: Stay informed about Chewy\'s wide range of products and services to provide accurate information and recommendations to customers.
- Communication Skills: Utilize effective communication skills to interact with customers in a positive and professional manner, ensuring a seamless customer experience.
- Problem Solving: Identify and resolve customer issues promptly, aiming for first-call resolution whenever possible.
- Documentation: Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
Requirements:
- Excellent Communication: Strong verbal and written communication skills.
- Customer-Focused: A passion for delivering exceptional customer service and a customer-first mindset.
- Tech-Savvy: Comfortable navigating multiple systems simultaneously and adapting to new technologies.