Key Responsibilities:
- Respond promptly to customer inquiries with professionalism and empathy.
- Assist customers with orders, account issues, billing inquiries, and technical troubleshooting.
- Educate customers on products and services, ensuring they have a positive interaction with Amazon.
- Collaborate with team members and other departments to resolve complex customer issues.
- Meet or exceed performance goals related to productivity, quality, and customer satisfaction metrics.
Required Skills and Qualifications:
- High school diploma or equivalent; some college preferred.
- Prior customer service experience in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
Experience:Previous experience in customer service or related fields is preferred but not required. We provide comprehensive training to ensure you succeed in your role.